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Shipping - CrazyBuy.com.au

Shipping

Delivery

Once your order is processed, we will promptly send you a confirmation email containing an estimated delivery period. This email will follow your automated order confirmation. At CrazyBuy.com.au, we work with reliable couriers to ensure your products are delivered directly to your doorstep. While we can guarantee a dispatch date, please note that specific delivery day and time cannot be pinpointed due to courier schedules.

To give you an idea of when to expect your delivery, we can provide an estimate based on your postcode. Generally, orders closer to metro cities have quicker delivery times. Most of our orders are dispatched from our Melbourne warehouse. For remote areas, kindly allow for additional delivery time.

For your convenience, we typically provide a tracking number for your order, allowing you to monitor your package’s progress directly with the courier company.

Delivery to Business Addresses

If you opt for delivery to a business address, we will ensure that your product(s) arrive during normal business hours (9 am – 5 pm Australian Eastern Time). If your business operates on different hours, please specify this in your delivery instructions. Additionally, if there is no reception available to receive the goods, kindly inform us of an appropriate location where the courier can safely leave the items.

Delivery to Residential Addresses

When delivering to a residential address, it’s essential to provide specific instructions to the couriers for cases when no one is home at the time of delivery. Whether it’s the front door, back door, under the carport, or any other safe spot, please include these instructions in the special delivery area during checkout. By doing so, you avoid potential delays as we won’t need to contact you separately for this information.

PO Boxes and Parcel Box Addresses

As the majority of our orders are sent via couriers, we require a physical address for delivery and cannot deliver to PO Box or Parcel Box addresses. If no alternative delivery option is available, please feel free to Contact Us, and we will do our best to find a suitable solution for you.

Pre-Order Policy

When you come across an item marked as “Pre-Order,” it means that the product is currently out of stock with the manufacturer. However, you have the option to purchase it, and it will be given priority dispatch as soon as it’s back in stock.

We understand the importance of transparency and strive to provide you with the most accurate information. The listing for any pre-order item will include an approximate arrival date. Please note that this date is based on the latest update from the manufacturer and may be subject to further delays due to production issues, shipping delays, or customs clearance, especially in the current climate.

We do our best to ensure that the indicated arrival date is as accurate as possible, relying on the information provided by the manufacturer. However, circumstances beyond our control may affect the actual arrival time.

If you require a product urgently, we recommend reaching out to us. Our experienced staff can assist you in finding suitable alternatives that are currently in stock. We value your satisfaction and want to make sure you have the best shopping experience with us.

At CrazyBuy.com.au, we are dedicated to providing a seamless and efficient delivery experience for our valued customers. By following these delivery instructions and providing the necessary details during checkout, you can ensure a smooth delivery process for your product(s). If you have any questions or require further assistance, our team is always here to help. Thank you for choosing us as your trusted provider of high-quality power banks. We look forward to serving you!