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Refund & Return Policy - CrazyBuy.com.au

Refund & Return Policy

Refund Policy – 30 Days Money Back Guarantee

At CrazyBuy.com.au, we take pride in providing high-quality products and ensuring customer satisfaction. We understand that sometimes, despite our best efforts, you may wish to return a product. That’s why we offer a 30-day refund policy to give you peace of mind when shopping with us.

Our Commitment to Customer Satisfaction

Your satisfaction is our top priority. If you are not entirely happy with your purchase, you have 30 days from the date of delivery to request a refund. Whether you’ve changed your mind or encountered an issue with the product, we are here to assist you in the return process.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

Timeframe: Your request for a refund must be submitted within 30 days from the delivery date.

Condition of the Product: The item must be in its original condition and packaging, free from any signs of damage or wear.

Proof of Purchase: You must provide a valid proof of purchase, such as an order number or receipt, to initiate the refund process.

How to Initiate a Refund

To begin the refund process, please follow these steps:

Contact Us: Reach out to our customer support team via email or contact form to inform us about your request for a refund. Please include your order number and reason for the return.

Return Authorization: Our team will review your request and provide you with a return authorization (RA) number. This number is essential for processing your refund.

Packaging and Return: Safely package the item in its original packaging, including all accessories and documents. Clearly indicate the RA number on the package to ensure a smooth return process.

Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part. We recommend using a trackable shipping method to ensure your return is received successfully.

Refund Processing

Once we receive your returned item and verify its condition, we will process your refund within 14 of receipt. The refund will be issued to your original payment method.

Exclusions

Please note that certain items may not be eligible for a refund. These include:

  • Personalized or custom-made products.
  • Items that have been used, damaged, or altered.
  • Perishable goods.

Contact Us

If you have any questions or concerns regarding our refund policy, feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience with CrazyBuy.com.au. Your satisfaction is our priority, and we value your trust in us.

Thank you for choosing CrazyBuy.com.au. We look forward to serving you again in the future!